FAQs

Local deliveries during the Christmas period will take place between 7 AM and 7 PM, Monday to Saturday, with Sunday delivery on 22nd December only.

Nationwide deliveries via DPD will occur between 7 AM and 7 PM, Tuesday to Friday, with Saturday and Sunday deliveries on 21st and 22nd December only. For DPD deliveries, you will receive a notification on the day of delivery with a more precise time slot.

All collections from our shop in Barons Court can be collected at any time during the opening hours of your selected day. Please note that our opening hours differ during the Christmas period, see here for Christmas opening hours.

During our Christmas peak period (Friday 20th to Monday 23rd December), there will be a flat delivery fee of £12.50 for all local and nationwide orders, regardless of the minimum spend.

Outside of this delivery period, all orders under £70 will incur a delivery charge of £8.50 for local and nationwide deliveries. Orders over £70 qualify for free delivery.

All shop collections are free of charge, though and we have a minimum order value of £15.

You must choose a delivery or collection date to proceed with checkout.

Up until 12th December, all orders will require at least 72 hours’ notice for cancellation. Past 12th December, all orders will require 5 days’ notice for cancellation. This is to protect our suppliers and farmers, as well as the operational efficiency of our HG team, who will be working around the clock to execute all orders.

Any orders cancelled with less than 5 days’ notice will not be eligible for a refund.

If you wish to add items to your order, please call our office on 020 7385 6466 and request items to be added. You will then receive an additional invoice via email which will need to be paid for the amended order to be processed. Up until 12th December, cart amendments will need to be made and paid for at least 72 hours before your delivery date.

If an item is not on our website, we may not have it, however, you may contact our customer service team to check on special requests. Unfortunately requests for special products on your order notes are not valid.

Monday: 9am - 6pm

Tuesday: 9am - 6pm

Wednesday: 9am - 6pm

Thursday: 9am - 6m

Friday: 9am - 6pm

Saturday: 9am - 5pm

Sunday: CLOSED

*Please see our Christmas opening hours here

All provenance information can be found on our Provenance page. If you need more information or cannot find what you are looking for, please contact our customer service team, and someone can help you.

We are constantly updating our website with new products and exciting seasonal offers. To stay in the loop with all things seasonal, see the sign-up forms below:

Wagyu Beef